FAQs

FREQUENTLY ASKED QUESTIONS


What is  L A M  W I N G ? 關於  L A M  W I N G

L A M  W I N G  is a label established in Oct 2020 with launch of product  THE BRA BAG from her BA Graduate Collection WE NEED TO TALK ABOUT THE JOHNSONS.
L A M  W I N G  focuses on accessories and artisan jewellery, while expending to menswear. Her products are details-focused, and aims to challenge concepts and to push boundaries of accessories and jewellery designs.  L A M  W I N G  explores conceptualism with utility and details through emotions, as to arouse critical thinking and raise awareness on views of wearer and onlooker.
L A M W I N G 是一個設計師品牌。品牌建立於 2020 10 月,與頭號產品 THE BRA BAG(學士畢業作品系列:WE NEED TO TALK ABOUT THE JOHNSONS 中的作品)同步推出。L A M W I N G 專注於配飾和手工珠寶首飾設計,同時擴展至男裝。她的產品注重細節,旨在挑戰傳統設計概念及突破配飾和珠寶首飾設計的界限。 L A M W I N G 通過探索細膩情感中的細節和具有實用性的概念主義,以喚起和提高佩戴者與觀者之間的批判性思維和意識流動。 

 

What is  A D A M  M I N U S C U L A V E ? 關於  A D A M  M I N U S C U L A V E

A D A M  M I N U S C U L A V E  By  L A M  W I N G  is label established by  SKYLAR WING  in Nov 2020. 
A Damn Ave Minus with Culling”, A D A M  M I N U S C U L A V E  is an artisan jewellery label with detailed elegant designs. She explores minimalism with A Dam Ave”, simple creative details, to sparkle Your desire. A D A M  M I N U S C U L A V E culls high quality S952 Sterling Silver and 14K Gold Filled materials made in the US and Italy only for You to ensure the durability of Your jewellery. All products are handmade and handcraft with love and care. 
A D A M M I N U S C U L A V E  By  L A M  W I N G  是由 SKYLAR WING 2020 11 月所建立的品牌。
 A Damn Ave Minus with Culling”, A D A M M I N U S C U L A V E 是一個手工珠寶首飾品牌,設計精緻優雅。她探索極簡主義與「A Damn Ave」,以簡單但具創造性的細節,閃耀出她的創作理念。A D A M M I N U S C U L A V E 嚴選美國和義大利製的高品質 14K 包金材料及 S952 純銀(主要為美國高品質材料),以確保我們的產品達到高耐用的特性。所有產品均由設計師手工製作。 

 

What materials you use in making jewellery products? What makes your materials special? 你們使用什麼材料製作珠寶首飾?是什麼讓你們的材料特別?

Our jewelleries are in fine quality of S952 Sterling Silver and 14K Gold-Filled material made in the US.
Our S952 Sterling Silver jewellery is a fine silver material with 92.5% pure Silver, that is commonly used in jewellery industry. S952 Sterling Silver is able to maintain its own unique shine for lifetime if takes care properly.14K Gold-filled jewellery is also known as Rolled Gold. Our 14K Gold-filled jewellery consists a SOLID layer of gold that is bonded permanently with heat and pressure to a brass metal. To the naked eye, Our high quality 14K Gold-filled jewellery has the same appearance as solid 14K gold, and is far MORE durable than gold-plated jewellery, even with daily use. 
我們的珠寶首飾是使用高品質美國 S925 純銀和 14K 包金材料製造。
我們的 S952 純銀首飾是使用一種純銀含量 92.5% 的純銀精銀材料(通常用於珠寶行業)。如果保養得當,S952 純銀能夠一直保持自己獨特的光澤。我們的 14K 包金首飾是由一層固體黃金與黃銅金屬(使用熱量和壓力)永久結合而成。在肉眼觀看下,我們的高品質 14K 包金首飾的外觀與純 14K 黃金相同,而且即使在日常使用下,遠比鍍金首飾更耐用。 
 

What is the difference between Gold-filled jewellery and Gold-plated jewellery?包金首飾和鍍金首飾有什麼分別

There is a big difference between Gold-filled jewellery and Gold-plated jewellery. It is really good to know the difference so that You know what to shop for and what You are getting. You are going to pay a little bit more for Gold-filled jewellery, but it will stand the test of time, and in Our opinion it is well worth it.
Gold-Plated jewellery: The process of gold-plating is one where a minuscule layer of gold is applied over a base metal (usually brass). The amount of real gold used is actually VERY tiny which generally and technically is considered unmeasurable (less than 0.05%). Gold-plated jewellery therefore will wear off in a pretty quick period of time. And Gold-plated jewellery has only a tiny, almost not existent, layer of gold. The base metal comes in contact with the skin and often causes irritation.Gold-Filled jewellery: Our Gold-Filled jewellery is made with wrapping layers of 14K solid gold sheets around a brass base metal. Unlike Gold-plated jewellery, Our Gold-filled jewellery actually has a measurable amount of gold within. The process of adhering solid gold sheets (with heat and pressure) makes Our jewellery does NOT tarnish, peel, chip or discolour. If Your Gold-filled jewellery has ever changed colour at all, it is usually just because of dirt built up*. You are able to clean Your Gold-filled jewellery with a damp cloth or soft brush with mild soap and warm water.  
*Please take care of Your jewellery and clean them on a regular base. Any harm imposes on Your jewellery will cause irreversible damage to it. Your jewellery may then tarnish, peel, chip or discolour. To know more about how to take care of Your jewellery, please visit: https://www.skylarwing.com/about-our-accessory-jewellery/jewellery-care 
黃金首飾和鍍金首飾差別很大。我們很建議您多了解包金首飾與鍍金首飾兩者之間的差異,這樣您就知道將會購買以及獲得怎樣的產品。您將為包金首飾花多些少的錢,但包金首飾可以經受時間的考驗,在我們看來,這是值得的。鍍金首飾:鍍金的過程是將極小的金層塗在基金屬(通常是黃銅)上。實際使用的真金量實際上非常小,通常和技術上被認為是不可測量的(小於0.05%),因此鍍金首飾將在相當快的時間內磨損。同時,由於鍍金首飾只有一層小而不存在的金層,基金屬會與皮膚接觸,並會經常引起刺激與敏感。包金首飾:我們的包金首飾是由14K 純金板包裹在黃銅基金屬周圍而製成。與鍍金珠寶不同,我們的包金首飾實際上有可衡量的黃金。黏附純金板(具有熱量和壓力)的過程使我們的首飾不會褪色、剝落、碎屑或變色。如果你的包金首飾曾經改變過顏色,它通常只是因為在首飾表層建立了污垢*。包金首飾可以用濕布或低刺激性的肥皂和溫水清洗。 
* 請小心照顧您的珠寶首飾,並定期進行清潔。任何對珠寶首飾造成不可逆轉的損害會導致:您的珠寶可能會玷污、剝落、剝落或變色。詳細瞭解如何照顧您的珠寶首飾,請到: https://www.skylarwing.com/about-our-accessory-jewellery/jewellery-care

I have nickel allergy/ sensitive skin. Can I wear your jewellery products?我擁有鎳過敏/敏感的皮膚。我可以穿帶你的珠寶首飾產品嗎?

As a general rule, if You are able to wear Silver jewellery and 14K solid gold jewellery, Our S952 Sterling Silver and 14K Gold-filled jewellery are perfect solutions for You with nickel allergy/ sensitive skin. 
Both S952 Sterling Silver and 14K Gold-filled are allergy-safe metal. S952 Sterling Silver is always a safe choice. For Our 14K Gold-filled jewellery, it is with solid 14K gold sheets the base metal (Brass). The brass material will not come in contact with the skin, makes it a safe metal for You.On the other hand, Gold-plated jewellery has only a tiny, almost not existent, layer of gold. The base metal comes in contact with Your sensitive skin and often causes irritation. 
一般而言,如果您能夠佩戴純銀首飾及 14K 純金首飾, S925 純銀和 14K 包金首飾是對於擁有鎳過敏/敏感皮膚的您完美和安全解決方案。
S925 純銀和 14K 包金首飾是一種對於過敏皮膚安全的金屬。S925 純銀首飾一直是安全的選擇。我們的14K 包金首飾是將固體 14K 金板包裹在黃銅基金屬周圍而製成。黃銅材料不會與皮膚接觸,因此對於擁有過敏皮膚的您是一個安全的選擇。另一方面,鍍金首飾只有一層極小的金層,幾乎不存在。基礎金屬(通常是黃銅)會與敏感皮膚接觸,並經常引起刺激與敏感。

 

Will my S952 Sterling Silver/ 14K Gold-Filled jewellery develop patina? How should I take care/ clean of my jewellery?我的 S952 純銀/ 14K 包金首飾會產生銅綠嗎?我應該如何保養/清潔我的珠寶?

Over time, Your jewellery will develop a patina, especially when exposed to intense humidity and heat. Bathe and apply any lotions or perfumes (chemicals) before you put your jewellery on, are able to fasten the rate of oxidation and damage to Your jewellery.
Jewellery is delicate. It is important to take care of Your jewellery carefully:
  • Take Your jewellery off if You are involved in any activity which could knock or damage it
  • Take it off when You go to bed
  • Keep it well away from chemicals, especially chlorine. If it does come into contact with chemicals, rinse it in water immediately
  • To avoid tarnish and oxidation, please do NOT store Your jewellery in a steamy bathroom, and remove jewellery when showering and swimming
  • Store Your jewellery separately, ideally in a soft-lined pouch, box or case,  to prevent Your favourite pieces tangle, rub or scratch one another
  • To slow the rate of oxidation, please store Your jewellery in a ziplock bag
Your 14K Gold-filled jewellery can be polished gently with a soft brush, mild soap and warm water.Your S925 Sterling Sliver jewellery can be polished kindly with a polishing cloth, and when You want extra shine, one complimentary polishing is included with every purchase.If You have any questions, please do not hesitate to contact Us
 
隨著時間的推移,您的珠寶首飾會形成一種銅綠/綠鏽(尤其是暴露在強烈的高溫和濕度下)。在戴上珠寶首飾之前塗抹任何乳液或香水(化學品)會加快珠寶首飾的氧化和損壞速度。 
珠寶首飾其實很精緻。請謹慎小心保養您的珠寶首飾:
  • 如果您參與任何可能敲打或損壞珠寶的活動,請摘下您的珠寶
  • 請在睡覺時把它脫下
  • 請使其遠離化學品,尤其是氯。如果它確實與化學品接觸,請立即用水沖洗
  • 為避免失去光澤和氧化,請不要將珠寶存放在潮濕的浴室中,並在淋浴和游泳時取下珠寶
  • 請將珠寶分開單獨存放,以防止您最喜愛的珠寶會纏結、摩擦或刮傷。(最好存放在有柔軟襯裡的小袋、盒子或箱子中)
  • 為了減慢氧化速度,請將您的珠寶存放在拉鍊封袋中
您的 14K 包金首飾可以使用柔軟的刷子、溫和的肥皂和溫水進行輕柔的拋光及清潔。您的 S925 Sterling Sliver 珠寶首飾可以使用拋光布進行拋光。如果您想要額外的光澤,請使用擦銀布進行拋光(每次購買我們的珠寶首飾時都包含一塊擦銀布)。如有任何疑問,請隨時與我們聯繫

 

I do not know/ remember my ring size. How can I figure out which size of ring should I purchase?我不知道我的戒指尺寸。我應該如何確定購買哪一尺寸的戒指

We are providing a size chart including various units use in different regions. Please read the size chart below and select the most suitable ring size for You. 
我們為您提供尺寸圖,包括不同區域使用的各種單位。請閱讀下面的尺寸圖表,並選擇最適合您的戒指尺寸。
If no size is available for Your nor in need of any help, please do not hesitate to contact Us.如果沒有適合的尺寸大小可供您參考或需要任何説明,請不要猶豫與我們聯繫

Why is my order not yet processed?為什麼我的訂單尚未處理?

Our jewellery products are handmade with love and care.
When there are excessive quantities of orders, it may take up to 1 - 1.5 weeks for Your order to be processed and ship out. Please wait patiently for Your item to be handmade and delivered to You.If You have any questions or enquires, please do not hesitate to contact Us
ˆIf You hope to receive Your item in certain limited period of time, please contact Us. We will try Our best to accommodate Your request. An extra service fee will be charged. 
我們的珠寶產品是手工製作而成。
當訂單數量過多時,處理訂單和發貨可能需時長達 1 - 1.5 周的時間。請耐心等待您的貨品製作完成並寄出。如果您有任何問題或疑問,請隨時與我們聯繫 
ˆ如果您希望在一定的時間內收到您的貨品,請聯繫我們。我們將盡力滿足您的要求。客人需支付一項額外的服務費。

 

I love your designs and aesthetic from your label. Can I order a custom piece, especially just for me?我喜歡你品牌的設計和美學。我可以訂製一件專屬我的定製產品嗎?

Thank You for Your appreciation and love. Yes. We take custom made orders. Please do not hesitate to contact Us if You would like to have a unique custom accessory/ jewellery piece only for You. 
感謝您欣賞和喜愛我們的品牌。我們接受定制訂單。如果您想訂製一個獨特的定製配飾/珠寶首飾,請不要猶豫與我們聯繫 

 

What is included in your product packaging?您的產品包裝中包含了什麼?

We uphold sustainability.Our package is designed with concept of bio-degradability. Paper box and paper wraps are used in Our product packaging.Our dust bag and jewellery pouchˆˆ are made with leftover fabrics and scraps from previous projects and collections established by Our designer, LAM WING. To minimize Our waste and uphold concept of recycle and re-usage, We sew up Our dust bag and jewellery pouch just for You. 
ˆˆEach of Our dust bag and jewellery pouch are unique due to usage of leftover fabrics and scraps. Material and colour of Your dust bag and jewellery pouch received may varies. 
我們堅持可持續發展。我們的包裝採用生物降解概念設計:我們的產品使用紙盒和包裝紙進行包裝。我們的防塵袋和珠寶袋ˆˆ 使用(我們的設計師LAM WING於先前建立的作品中)剩餘的布料和碎屑製成。為了最大限度地減少我們浪費和秉承回收再利用的理念,我們會為您特別縫製防塵袋和珠寶袋。 
ˆˆ 由於使用剩餘的布料和碎屑,每一個防塵袋和珠寶袋都是獨一無二。您所收到的防塵袋和珠寶袋所使用的材料和顏色都可能有所不同。 

 

How much is the shipping fee? What delivery service company do you use? What regions and countries can you ship to?請問運費是多少?你們使用什麼送貨服務公司?你可以運送貨品到哪些地區/國家?

We are proud to announce worldwide shipping is available on Our website. For other detailed information on Our shipping and delivery policy, please visit this page of Our website: https://www.skylarwing.com/delivery-returns 
我們提供全球運送服務。有關我們運輸和送貨服務政策的詳細資訊,請造訪我們網站的此頁面:https://www.skylarwing.com/delivery-returns 

 
What is your Return policy? 請問你的退貨政策是什麼?

For Our Return policy, please visit this page of Our website: https://www.skylarwing.com/delivery-returns有關我們的退貨政策,請造訪我們網站的此頁面:https://www.skylarwing.com/delivery-returns 

 

Do your products have Warranty? What can I do if my order has already been damage when receive?你的產品有提供保養服務嗎?如果我的訂單在收到時已經損壞,我該怎麼辦?

We are sorry that there is no solid warranty provided for our products at the moment. For each of Your order, We always do carefully pack your item with love and care.But if Your item is unfortunately damaged throughout the shipping process, please contact Us or leave Us a direct message on Our Instagram page, together with a picture of the damaged item with the original delivery packaging, on the same day you receive Our packageˇ. We will direct You to ship the damaged product back to Us and will re-sending a same perfect product to You. Please do not worry. Both the returning shipment fee and new product shipment fee are on Us. No further shipping fee will be charged.If Your item is excessive damaged over a period of time, please feel free to contact Us to repair Your item. A repairing fee, with shipping fee if needed, will be charged. 

ˇWe will NOT reimburse You if only contact Us later than the exact day you receive Our package. 

很抱歉,我們目前沒有提供保養服務。對於您的每筆訂單,我們一直都精心為你包裝。但是如果您的貨品不幸在運輸過程中損壞了,請在收到我們包裹的同一天與我們聯繫,或在我們的Instagram頁面上直接與我們聯繫,並提供原始包裝、包裹及貨品損壞的圖片ˇ 。我們將指示您將損壞的產品寄回給我們,並將重新發送同樣、完好無缺的產品給您。請不要擔心,退貨和產品重新發送的運費均由我們承擔。將不會再次向你收取運費。如果您的貨品在短時間內過度損壞,請隨時與我們聯繫以維修您的貨品。我們將會向你收取合理的維修費用和必要的運輸費。 

ˇ如果在收到我們的包裹當日後與我們聯繫,我們將會不向您提供補償。